Patient Outcomes and Treatment Adherence
Back in 2021, I facilitated virtual workshops for health professionals in the Calgary area to learn and connect with one another. The information in this post was presented by Erin Zelinski during one of these workshops.
Erin can be reached for appointments through her website – Waterstone Psychology.
We’ll have the greatest impact with our clients if we are aligned with them.
Fostering Behavior Change
As a physio, or health practitioner, we’re always focused on our patient’s outcomes. This makes sense because they are coming to see us to get better, in some realm. For physios, it’s usually to decrease pain and increase function. I often see physios and clients get stuck in the process due to poor communication and planning.
Before a client comes to see a physiotherapist, or any health professional, they may go through these initial stages of behavior change:
- Pre-contemplation – they haven’t yet commited to the change
- Contemplation – they are aware of the issue but have not commited to the change
How to help in these stages as the clinician:
- Build trust and rapport with the client
- Provide education and information on the subject at hand
- Personalize the positive outcomes for this individual
- Meet them where they are at and validate this for them
- Help identify the reasons for facilitating change
The great thing is that most clients who have decided to come to physio have made the first step in deciding on behavior change.
Here is how you, as as clinician, can help in the next stages, once the client is ready to make the change:
- Set clear goals with the patient, identify potential obstacles and how to plan around those
- Start with small milestones and goals and build upon that
Action and Maintenance
- Cultivate their skills in maintaining their goal
- Help them realize they can become the person and identify with the behavior they are attempting to emulate
- This is where many practitioners struggle, we need to learn to empower the client, insead of creating dependence
- Identify and address additional barriers so that the client can reach and maintain the long term benefits
Relapse and Management
- You may not always reach the end goal you had hoped for initially
- Take note of warning signs for that individual of when they may be slipping and strategies to target these moments
- Develop a plan for when they may need to check in so that there is accountability and a place to talk about the behavior or any issues arising
- Set a direct check in point – for example 3 months or 6 months
Developing the Soft Skills
Learn when to speak and when to listen
This is a trick tip, because the goal is to always listen. During our subjective interview, we can be direct with our questions and answers, but during the rest our of treatment sessions, clients are always giving us insight, we just need to be listening.
As a clinician, you can improve your patient outcomes by improving motivation. There are 2 phases to do this:
- Build motivation
- Strengthen commitment
Erin’s tip is using the acronym R U L E:
Resisting the righting reflex
- If the person is not ready to commit to the change, then you persisting that they must will actually be counterproductive and overwhelming
Understand the patient’s motivation
- This is where the listen part becomes extremely important
- Ask why, then ask why again, then ask why one more time – this will help dive deeper into the underlying meaningful activity or goal that really will drive this patient foward intrinsicially
- What are their goals from their perspective?
Listen with empathy
- Key tip: listen more
- This person has made the step to show up to you in your clinic and they will likely tell you exactly why it is important to them
Empower the patient
- You are a collaborator in their treatment plan, not a dictator, make sure to include them in the plan
- The patient themselves are not the outcome, reaching their meaningful goal or task is
- Put them in the driver’s seat, they need some control over the action and participation in their treatment plan to make it lasting and impactful